Contact Us

For questions, feedback, or support, choose a contact method below.

General Support

For general questions, technical support, account issues, or feature requests:

Email: support@magpiemeetings.com
Response Time: We typically respond within 24-48 business hours

Privacy & Data Requests

For privacy concerns, data protection inquiries, GDPR requests (access, deletion, portability), or data processing questions:

Email: privacy@magpiemeetings.com
Response Time: We respond to GDPR requests within the legally required timeframe (typically 30 days)
Related Policies: Privacy Policy | Data Processing Agreement

Data Subject Rights Requests

If you wish to exercise your rights under GDPR or other data protection laws (access, rectification, erasure, restriction, portability, objection), please include:

Your full name and email address associated with your account
Specific request (e.g., "Request to delete my account and all associated data")
Any additional information to help us verify your identity

Legal & Terms Inquiries

For legal questions, terms of service issues, acceptable use violations, or contract-related inquiries:

Email: legal@magpiemeetings.com
Response Time: We typically respond within 2-3 business days
Related Policies: Terms of Service | Acceptable Use Policy

Reporting Abuse or Violations

To report violations of our Acceptable Use Policy, spam, harassment, or other policy violations, please email legal@magpiemeetings.com with:

Subject line: "Abuse Report"
Description of the violation
Screenshots, URLs, or other evidence (if available)
Date and time of the incident

Security Vulnerabilities

If you've discovered a security vulnerability or potential security issue:

Email: support@magpiemeetings.com
Subject: "Security Vulnerability"
Response Time: We acknowledge security reports within 48 hours
Details to Include:
- Description of the vulnerability
- Steps to reproduce
- Potential impact
- Proof-of-concept (if available)
Important: Please do not publicly disclose the vulnerability until we've had a chance to address it
Learn More: Security Policy & Responsible Disclosure

Accessibility Support

If you're experiencing accessibility issues or have suggestions for improving accessibility:

Email: support@magpiemeetings.com
Subject: "Accessibility Issue" or "Accessibility Feedback"
Response Time: Critical accessibility issues: 2-3 business days; Non-critical: 5-7 business days
Details to Include:
- Description of the accessibility barrier
- Assistive technology you're using (if applicable)
- Browser and operating system
- Page or feature where the issue occurs
Learn More: Accessibility Statement

Feedback & Feature Requests

Send feedback about features, improvements, or general use:

Email: support@magpiemeetings.com
Subject: "Feature Request" or "Feedback"
What to Include:
- Detailed description of your suggestion
- Use case or problem it would solve
- Any examples from other tools (if applicable)

Partnership & Business Inquiries

For partnership opportunities, business development, or collaboration inquiries:

Email: support@magpiemeetings.com
Subject: "Partnership Inquiry" or "Business Development"

Media & Press

For media inquiries, press releases, or interview requests:

Email: support@magpiemeetings.com
Subject: "Media Inquiry"

Response Times

Inquiry Type	Target Response Time
Security Vulnerabilities (Critical)	Within 48 hours
Legal Inquiries	2-3 business days
Accessibility Issues (Critical)	2-3 business days
Accessibility Issues (Non-critical)	5-7 business days
General Support	24-48 business hours
Privacy/GDPR Requests	Within 30 days (legally required)
Feature Requests & Feedback	5-7 business days

Note: Response times are targets, not guarantees. During high-volume periods, responses may take longer. For urgent issues, please clearly mark your email as "Urgent" in the subject line.

Support Hours

Email Support: Monitored Monday-Friday, 9am-5pm (our timezone)
Critical Security Issues: Monitored 24/7
After-Hours: Non-critical emails received outside business hours will be responded to on the next business day

Before You Contact Us

To help us assist you more quickly, please:

Check if your question is answered in our documentation or FAQs (if available)
Review our Legal Hub for policy-related questions
Provide as much detail as possible in your email
Include screenshots or error messages (if applicable)
Mention your browser, operating system, and device type for technical issues

Mailing Address

Physical mailing address information can be added here if required for legal compliance or business purposes.