Contact Us
Have questions, feedback, or need assistance? We're here to help. Choose the appropriate contact method below based on your inquiry.
General Support
For general questions, technical support, account issues, or feature requests:
- Email: support@magpiemeetings.com
- Response Time: We typically respond within 24-48 business hours
Privacy & Data Requests
For privacy concerns, data protection inquiries, GDPR requests (access, deletion, portability), or data processing questions:
- Email: privacy@magpiemeetings.com
- Response Time: We respond to GDPR requests within the legally required timeframe (typically 30 days)
- Related Policies: Privacy Policy | Data Processing Agreement
Data Subject Rights Requests
If you wish to exercise your rights under GDPR or other data protection laws (access, rectification, erasure, restriction, portability, objection), please include:
- Your full name and email address associated with your account
- Specific request (e.g., "Request to delete my account and all associated data")
- Any additional information to help us verify your identity
Legal & Terms Inquiries
For legal questions, terms of service issues, acceptable use violations, or contract-related inquiries:
- Email: legal@magpiemeetings.com
- Response Time: We typically respond within 2-3 business days
- Related Policies: Terms of Service | Acceptable Use Policy
Reporting Abuse or Violations
To report violations of our Acceptable Use Policy, spam, harassment, or other policy violations, please email legal@magpiemeetings.com with:
- Subject line: "Abuse Report"
- Description of the violation
- Screenshots, URLs, or other evidence (if available)
- Date and time of the incident
Security Vulnerabilities
If you've discovered a security vulnerability or potential security issue:
- Email: support@magpiemeetings.com
- Subject: "Security Vulnerability"
- Response Time: We acknowledge security reports within 48 hours
- Details to Include:
- Description of the vulnerability
- Steps to reproduce
- Potential impact
- Proof-of-concept (if available)
- Important: Please do not publicly disclose the vulnerability until we've had a chance to address it
- Learn More: Security Policy & Responsible Disclosure
Accessibility Support
If you're experiencing accessibility issues or have suggestions for improving accessibility:
- Email: support@magpiemeetings.com
- Subject: "Accessibility Issue" or "Accessibility Feedback"
- Response Time: Critical accessibility issues: 2-3 business days; Non-critical: 5-7 business days
- Details to Include:
- Description of the accessibility barrier
- Assistive technology you're using (if applicable)
- Browser and operating system
- Page or feature where the issue occurs
- Learn More: Accessibility Statement
Feedback & Feature Requests
We love hearing from our users! If you have suggestions for new features, improvements, or general feedback:
- Email: support@magpiemeetings.com
- Subject: "Feature Request" or "Feedback"
- What to Include:
- Detailed description of your suggestion
- Use case or problem it would solve
- Any examples from other tools (if applicable)
Partnership & Business Inquiries
For partnership opportunities, business development, or collaboration inquiries:
- Email: support@magpiemeetings.com
- Subject: "Partnership Inquiry" or "Business Development"
Media & Press
For media inquiries, press releases, or interview requests:
- Email: support@magpiemeetings.com
- Subject: "Media Inquiry"
Response Times
| Inquiry Type | Target Response Time |
|---|---|
| Security Vulnerabilities (Critical) | Within 48 hours |
| Legal Inquiries | 2-3 business days |
| Accessibility Issues (Critical) | 2-3 business days |
| Accessibility Issues (Non-critical) | 5-7 business days |
| General Support | 24-48 business hours |
| Privacy/GDPR Requests | Within 30 days (legally required) |
| Feature Requests & Feedback | 5-7 business days |
Note: Response times are targets, not guarantees. During high-volume periods, responses may take longer. For urgent issues, please clearly mark your email as "Urgent" in the subject line.
Support Hours
- Email Support: Monitored Monday-Friday, 9am-5pm (our timezone)
- Critical Security Issues: Monitored 24/7
- After-Hours: Non-critical emails received outside business hours will be responded to on the next business day
Before You Contact Us
To help us assist you more quickly, please:
- Check if your question is answered in our documentation or FAQs (if available)
- Review our Legal Hub for policy-related questions
- Provide as much detail as possible in your email
- Include screenshots or error messages (if applicable)
- Mention your browser, operating system, and device type for technical issues
Quick Links
- Privacy Policy - How we handle your data
- Terms of Service - Legal agreement for using Magpie Meetings
- Security - Our security practices
- Acceptable Use Policy - Rules for using the service
- Data Processing Agreement - GDPR compliance details
- Service Level Agreement - Uptime and support commitments
- Accessibility Statement - Our accessibility commitment
- Legal Hub - All policies in one place
Mailing Address
Physical mailing address information can be added here if required for legal compliance or business purposes.
We're here to help! Don't hesitate to reach out with any questions or concerns. We appreciate your feedback and are committed to providing the best possible experience with Magpie Meetings.